IT Operations Service Specialist

Do you want to play a key role in ensuring smooth coordination of IT service requests and help strengthen transparency across our IT support landscape?

About the position

As IT Service Specialist, you will be part of our IT Operations organisation, where you help ensure clear routing, coordination and ownership of incoming IT service requests and incidents. Your work will strengthen transparency across Service Desk teams in Denmark and Germany, and support our shift-left strategy through improved knowledge, documentation, and service structures.

You will collaborate closely with Service Desk teams, specialist teams, and Business Partners, acting as a central coordination point between business needs and IT service delivery.

A key part of your role is to coordinate across teams such as Service Desk, specialist teams, Projects, Business Applications, and IT Operations. Through this coordination, you ensure that new or changed services are understood, supported and anchored in a solid support model.

Your daily work will contribute to a more efficient, structured, and well-documented IT support setup.

In this role you will:

• Ensure incoming incidents and service requests are routed to the correct team or service owner
• Maintain an overview of which services are handled by which teams across DK and DE Service Desk
• Identify requests that do not match existing services and route them appropriately
• Act as a failsafe to prevent requests from being lost or incorrectly handled
• Build and maintain documentation on services, ownership, and support structures
• Support shift-left initiatives by improving knowledge documentation and identifying opportunities for earlier resolution
• Coordinate with Service Desk, specialist teams, and Business Partners regarding new services and changes entering the IT landscape

About you

We imagine that you:

• Have experience working within IT service delivery, Service Desk, or similar roles
• Work in a structured, transparent, and service-oriented way
• Are proactive and thrive on creating clarity, structure, and documentation
• Communicate clearly and confidently across teams and organizational levels
• Have strong analytical and problem-solving skills
• Possess good English, German and Danish language skills (both written and spoken)
• Knowledge of ITIL processes is an advantage

What we offer

At DLG you will get an exciting and versatile job where you play a central role in developing a more transparent and efficient IT support structure. You will join a collaborative and international work environment with strong focus on development, knowledge sharing, and continuous improvement.

You will be part of a professional and collaborative work environment with a strong cross-border cooperation between Denmark and Germany. We offer a flexible culture that supports your development and enables you to contribute to a workplace that values well-being, teamwork, and innovation.

Practical information

This role requires regular on-site presence in Fredericia (DK) and Flensburg (DE). This is a full-time position, and the start date will be as soon as possible.

If you have any questions, you can contact Roland Lorenzen at +45 51262631 or rolalo@dlg.dk